Customer Success Manager (f/m/d)

Customer Success Manager (f/m/d)

About us

We are growing and seeking new, experienced and hands-on team members who think outside of the box, deliver unique ideas and like to work in a fast-paced environment.

Would you like to work for Europe’s leading digital health company? We are looking for professionals to come join our international and interdisciplinary team. As a team member at SCARLETRED, you’ll be getting full insights into working in a fast-paced scale-up, learning from the best in the industry!

Come and join our international and collaborative work environment as we strive towards our vision of accelerating the transition to a digital world. Apply today to help shape the future of medicine.

In this position you will work closely in an agile and interdisciplinary team with different levels of experience in an exciting fast growing market. We are looking for a reliable, responsible and goal oriented personality who is enthusiastic in solving technical challenges.

Job brief:

We are looking for a Customer Success and Clinical Project Manager who has experience in organising and managing clinical trials and digital health projects and who has a passion to work in an interdisciplinary team and to foster our excellent communication with our clients and partners in biopharma, cosmetics and medical industry.


  • Estimate technical and service requirements
  • Support with planning, onboarding of preclinical and clinical projects
  • Prepare and carry out and training calls with the sites
  • Act as primary contact for study sponsors and CROs
  • Management of study timelines and collect customer feedbacks
  • Writing, organisation and management of study related documents
  • Internal reporting of study progress and developments to CPM and C-level
  • Continuous education in relevant fields


  • Bachelor or master degree in life sciences
  • Experience in clinical project management
  • Competency in managing, coordinating, supervising clinical studies
  • Experience in the biotech, pharma, cosmetics or medical device industry
  • Broad understanding of pre-clinical and clinical studies
  • Excellent organisation and project management skills
  • Knowledge of relevant regulatory guidelines and ICH-GCP
  • Fluent in English is a must have, communication in German is a plus

Our offer:

  • Full- or part-time employment
  • Room for professional development
  • Motivated and agile team with a common vision and a flat hierarchy
  • Working in a growing company with international partners and customers
  • The gross annual payment for this job vacancy is minimum EUR 45.000 on a full-time basis. An overpayment is possible depending on education and working experience. SCARLETRED as a multi award winning international scale up company offers also additional social benefits.

Please submit your application in German or English


SCARLETRED is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.